Shipping Policy

Last Updated: 24 May 2026

Thank you for choosing Security and Solar Depot. We safely deliver our premium lighting fixtures to homes and businesses all across South Africa. Below you will find the details of how, when, and where we ship our products.

  1. Delivery Rates and Thresholds

We partner with trusted third-party courier networks to bring your orders straight to your doorstep.

  • Standard Delivery Fee: A flat rate of R120 applies to all orders shipped to Main Centres below 5kg in weight.
  • Regional / Outlying Areas: Deliveries to farms, plots, townships, or remote towns carry a flat fee of R150.
  • Free Shipping: All orders over R2000 qualify for free standard delivery nationwide unless the total weight of the order is over 5kg.
  1. Delivery Timeframes

Orders are processed and dispatched Monday to Friday, excluding public holidays.

  • Main Centres (Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein): 3 to 7 business days.
  • Regional & Outlying Areas: 4 to 10 business days.
  • Note: If an item is on backorder or requires custom assembly, the estimated dispatch time will be clearly stated on the product page.
  1. Track Your Order

As soon as your package leaves our warehouse, we will send an email containing a tracking number and a link to the courier’s portal. You can use this to monitor your lighting shipment in real-time.

  1. Courier Restrictions & Requirements
  • Physical Addresses Only: Our couriers deliver door-to-door. We cannot ship to P.O. Boxes, Postnets, or private postbags.
  • Daytime Delivery: Couriers deliver during standard business hours (8:00 AM to 5:00 PM, Monday to Friday). Please ensure someone is available at your chosen address to sign for the package.
  1. Damaged Shipments (Fragile Items)

Lighting products can be fragile. We take extreme care when bubble wrapping and boxing your fixtures.

  • Inspection on Arrival: Please inspect the exterior box before signing the courier’s waybill. If the box is visibly crushed or torn, note “Damaged Box” next to your signature.

The 48-Hour Rule: Unpack and check your items immediately. If glass components, shades, or frames are broken, you must report it to Security and Solar Depot within 48 hours of delivery so we can lodge a claim with the courier and send you a replacement.

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