Effective Date: 24 May 2026

1. Introduction

Welcome to Security and Solar Depot (“we,” “our,” or “us”). We provide energy, efficiency, and safety solutions across South Africa, specializing in eco-friendly lighting, advanced home and business security equipment, and complete solar energy solutions.

We respect your right to privacy [1]. This policy outlines how we collect, protect, and process your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA) and applicable global data protection laws [1]. By using our website, you consent to the practices described in this policy.

2. Information We Collect

To provide technical advice, project quotes, and process e-commerce orders, we collect two categories of information:

1. Personal Information You Provide Voluntarily

• Contact details: Name, email address, physical address for delivery, and phone numbers.
• Account Credentials: Usernames and passwords created when signing up for our customer portal.
• Transactional Data: Details regarding products purchased, shipping addresses, and query histories for solar or security engineering designs.
• Property/Site Specifications: Information you supply via contact or assessment forms regarding your property (e.g., roof type, current electrical layouts, monthly power consumption) to help us design customized solar or security packages.

1. Information Collected Automatically

• Technical Data: IP addresses, browser types, operating systems, and device identifiers collected through standard server log files.
• Usage Data: Pages viewed, time spent on our site, links clicked, and items added to your shopping cart.

3. How We Use Your Information

Following the data processing standards seen across major local green tech suppliers, we use your information to:

• Fulfill, dispatch, and track orders for lighting, security, or solar hardware.
• Generate tailored engineering calculations, solar installation quotes, and security system design plans.
• Process secure payments through our accredited payment platform partner, PayFast.
• Deliver relevant system maintenance updates, safety recalls, and customer support.
• Meet accounting, tax, and regulatory compliance obligations.

4. Website Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking files to optimize user experience and evaluate the efficacy of our online store.

What are Cookies?

Cookies are minute text data files deposited onto your computer or mobile device by our website server when you browse our pages.

How We Use Cookies

We mirror standard multi-tier cookie frameworks used by industrial solar and technology firms:

Cookie Category	Function & Purpose
Strictly Necessary / Essential	Critical for fundamental website mechanics. They log your shopping cart selections as you browse and preserve secure logins across checkout pages.
Performance & Analytics	Monitored anonymously via Google Analytics to understand web traffic flow, locate technical page bugs, and identify popular lighting or solar product categories.
Functional Preferences	Saves choices you make, such as regional shipping destinations, language settings, or pre-filled assessment calculations.
Targeted Marketing	Placed by verified third parties to present relevant advertisements based on your interest in our solar or security inventory.

Managing Cookie Controls

You reserve the absolute right to accept or decline non-essential tracking cookies. You can alter your browser settings to reject cookies or issue warnings before storing them. Note that blocking essential cookies will disrupt e-commerce features, meaning you will be unable to add items to your cart or check out.

5. Information Sharing and Third Parties

We do not sell, rent, or trade your personal information. To facilitate our services, we selectively share essential data with verified operators:

• Fulfillment Couriers: Sharing your address and contact number with courier services to deliver physical hardware (e.g., solar panels, inverters, security cameras).
• Third-Party Installation Subcontractors: Sharing contact details and property specifications with our certified external installation partners who complete your on-site engineering setups, PV setups, and security integrations.
• Payment Processors: Securing financial transactions via our encrypted checkout interface powered securely by PayFast.

6. Data Security

We implement strict physical, technological, and procedural safeguards designed around industry best practices to prevent unauthorized access or accidental loss of your information [1]. However, complete immunity over digital transmissions cannot be guaranteed; you acknowledge that online data transfers carry inherent external risks.

7. Your Legal Rights (POPIA / GDPR)

Under POPIA, you retain full ownership of your data and hold the right to:

• Access any personal data we store concerning your file.
• Rectify incomplete, inaccurate, or outdated records.
• Object to data processing for direct marketing campaigns.
• Request Destruction or deletion of data no longer strictly required for operational or legal retention periods.

To exercise these rights, please contact our Information Officer via the details provided below.

8. Contact Details

For any questions regarding this Privacy and Cookies Policy, or to submit a data request, contact us at:

• Security and Solar Depot
• Attn: Online Support 
• Email Address: online@securityandsolar.co.za
• Physical Address:
  1 Imam Haroun Road, Duncanville, Vereeniging, 1930